Refund Policy
Last updated: November 7, 2026
This policy covers refunds and cancellations for songs and extras you buy from Wonderito ("we", "us") at song.wonderito.com. It is part of our Terms of Service, and on refunds it takes priority over them. The version in place when you paid applies to that payment.
All sales are final
Every song is a personalized digital product, made to order. So all sales are final.
We don't give refunds for:
a change of mind;
the style, voice, mood or melody not being to your taste;
how anyone reacts to the song;
an email address you typed wrong at checkout.
If you mistyped your email, write to us anyway. Once we can confirm the order is yours, we'll do our best to get your songs to you.
Cancellations
Orders can't be cancelled once you've paid, because we start making your song right away.
Right of withdrawal. At checkout, you agree that production starts immediately, and you waive your right of withdrawal for this personalized digital product.
When we do refund
We give refunds only in these cases:
Your order never arrived. You've checked your spam, junk and promotions folders and your account at song.wonderito.com/en/account, you emailed support@wonderito.com within 7 days of your purchase, and we still can't deliver your order within a reasonable time.
You were charged twice for the same thing. We refund the extra payment.
A file is faulty. For example, it won't play, it cuts off or it's silent, and we can't fix it by sending you a new file.
We decline or cancel your order. We refund what you paid.
A refund covers the songs or extras affected, or the whole order if nothing was delivered. It is never more than you paid.
To ask for a refund, email support@wonderito.com from the address you used at checkout, and include the song title so we can find your order.
Express and extras
Delivery times are estimates: about 12 hours for Standard and about 1 hour for Express. Apart from the cases above, Express delivery, the lyrics card and the karaoke pack are non-refundable once paid, including when your songs arrive later than the estimate.
If you can't find your song
When your songs are ready, we email you a link to your song page. Can't find it? Check your spam, junk or promotions folder for an email from Wonderito Song, or open your account at song.wonderito.com/en/account. Still nothing? Email support@wonderito.com.
How refunds are paid
Refunds go back to the original payment method. We can't send them to a different card or account.
Banks and card issuers usually take 5–10 business days to show a refund.
We refund in the currency you paid in, so exchange rates may change the amount your bank shows.
Checkout is run by our third-party payment processor, and its terms also apply to your payment.
Once a song or extra is refunded, it's no longer yours to use. We may remove it from your account, and please delete any copies you downloaded.
Gifts
The person who paid is our customer, even when the song is a gift, so refund requests should come from the buyer.
Chargebacks
Please contact us before you go to your bank. It's usually faster. If you dispute a charge for an order we delivered, we'll send the payment processor proof of delivery. While a dispute is open, we may suspend access to that order.
Your legal rights
Nothing in this policy limits any rights you have under applicable consumer law that can't be waived.
Questions
Email support@wonderito.com. How we handle what you send us is explained in our Privacy Policy.